Treetop Quest FAQ

What is Treetop Quest?

Treetop Quest specializes in adventure courses. With more than 10 years experience in design, construction and operation, our credo is environmental sustainability. We strive to preserve nature in every way possible. The structures are absolutely treatment-free with no nails, screws or puncturing of any tree. Treetop Quest is a self-guided treetop obstacle course with more than 70 obstacles, different levels of difficulty, zip lines, Tarzan Jumps, swings, many other obstacles, and a lot of fun!

Is it safe? Is the course regulated and inspected by local authorities?

Treetop Quest built its course in compliance with Standards EN 15567-1 & EN 15567-2. The Adventure Course and the trees are inspected annually. We use a belay system that is impossible to detach from the lifeline, unless on ground level. Treetop Quest follows all standards provided by the Association for Challenge Course Technology (ACCT).

Do you have public liability insurance?

Yes, we do. However, accidents occurred from non compliance with safety regulations are not taken into liability. Therefore, we strongly recommend that you read through our Rules and Regulations online or at the Park entrance where it is displayed. Participation in initial briefing and on-course practice sessions is a must.
Please do not hesitate to contact us if you need further information.

What is the required minimum age?

The Chick’ Pea level course is available to children aged 4 and above. Safety is ensured by a continuous belay system where the child is constantly attached to the lifeline from the beginning to the end of the course. However, an adult supervision is mandatory (non-participating, free of charge).

Are the course age requirements merely suggestions, or rules?

The age limits for each course are firm rules and cannot be negotiated. We know that each child is different and has different capabilities, however, we cannot make an exceptions. Thank you for understanding!

Do I need to participate with my child?

Participants who are under 18 years old must have an adult supervisor present at the park. An adult can opt to remain on the ground if he/she does not want to participate. Children 4-6 years old MUST have one on-ground supervisor for the entire duration of the activity. Drop-offs are forbidden. For more detailed information on our Rules and Regulations, check our webpage or at the Park entrance where it is displayed.

Can I climb with my child?

Definitely! You can share the fun by climbing with your child as young as 7 years old.

What is the weight limit?

For safety reasons, the weight limit is 250 lbs. Each participant over 12 and older is weighed before checking in. The Adventure courses are challenging and physically demanding.

When are the operating hours?

For your convenience, you can refer to our hour of operation here. When you book your preferred time to start the activity, please present yourself at least 20 minutes earlier in order to check-in (sign waivers, use the restroom etc…). Check-in for reservations and walk-in customers is at the park (on the left when you enter the GEHC’s campus).

Where can I buy the tickets and is advance booking necessary?

Tickets can be purchased online if you wish to avoid long lines at the park gate. Advance booking is not always necessary but it is highly recommended. If you come without prior reservation, we will try our very best to accommodate you.

What is your refund policy?

Tickets bought at the front desk and online are not refundable. Please click here to view the cancellation and weather policy.

What should I wear? Can I change there? Is there a free locker provided?

Wear clothes that do not restrict your movement. Close toed shoes are required and footwear such as sneakers are recommended. Slippers, sandals, flip flops etc. are definite no-nos. Bathrooms are available within the GEHC. You can leave your valuables in boxes provided upon request at the park.

Can group visits be organized outside of normal operating hours or when the course is closed?

Yes, groups are welcome all year round. Booking must be made in advance to secure your selected date. Contact us at 770-904-3547 or [email protected] for booking at the Buford location, or 770-365-0356 or [email protected] for booking at the Dunwoody location.

Do you offer season passes? Are gift certificates available?

Yes, season passes are available online and are valid for both locations. Undated tickets are purchasable at the front desk during regular operating hours, and online to give as gift certificates.

Can the Vertigo Season Pass membership be transferred?

All pass memberships are nominative and non-transferable.

What to expect on rainy weather?

As long as there are no storms or heavy rain, the park is still running. Our mountaineering equipment is made to withstand extreme weather conditions (rain, snow, cold, etc). Usually, there are lesser crowds on rainy days. In rare cases, operating hours can be shortened. Do not hesitate to call us directly for updates.

How high is the course? How long does it take to finish?

Height differs according to the level of difficulty. Level 1 reaches up to 10 ft. high while level 5 attains a height of 55 ft. Each course takes about 30 minutes to accomplish.

What kind of equipment is provided? Is there any extra charge for it?

A double sling harness with a carabiner and pulley, as well as a pair of gloves will be provided. For young climbers, there is a safety helmet. There is no extra charge for equipment.

Are there any qualified guides positioned across the course?

Yes. They are present to ensure participants’ safety and will provide assistance if needed. The guides will direct participants should they wish to stop halfway through the course.

Can I do the course if I’m pregnant?

For safety reasons, it is not recommended for pregnant women to participate in the activity.