Everything you need for an amazing experience!

Participation Requirements

Know before you go!

Weight Limit: 250 lbs

  • Participants age 12+ are weighed at check-in. Weights are kept confidential with our front desk staff.

Closed toe shoes are required

  • Tennis shoes are best. No sandals or slip off shoes are permitted.

Participants (or parents) must sign a waiver

  • Participating minors must have a waiver signed by a parent or legal guardian.
  • Complete our online waiver for quicker check-in! 

 

WAIVER

Adult Supervision

  • Children age 4-6 require on-ground adult supervision for the duration of the activity.
  • Minors under 18 must be under constant supervision of an adult (participating or non-participating).

Scheduling Your Visit

Advanced reservations are recommended!

 

Reservations:

  • Booking in advance guarantees you space. We highly recommend purchasing tickets online!
  • Advanced reservations must be booked online at least 10 hours in advance.
  • Online reservations save $2 per ticket!

Walking In:

  • We happily accept walk-ins according to availability, however, reservations are highly recommended and especially during peak hours.
  • If you plan to walk-in please call us so we can confirm availability or suggest an alternate time. 404-277-6113

Arrival:

Please plan to arrive 20-30 minutes before your scheduled start time to check in and take last minute restroom breaks. Why is it important? Briefings start every half hour. Arriving at your scheduled briefing time does not leave time to sign waivers, check in and take last minute restroom breaks. If you run late we’ll reschedule you to the next available start time.

Policies

The fine print

 

Online ticket sales

All tickets purchased online are final sale. For groups with fluctuating headcounts, please reserve directly with us via phone or email so we can create your reservation. Below are policies for group reservations.

Deposits for group reservations:

A deposit is required to guarantee your reservation ($106 for groups up to 14 people, 50% for groups of 15+). You can write a check made payable to Treetop Quest Gwinnett, call to pay by credit card over the phone (404-277-6113), or pay in person at the front desk. Upon receipt of your deposit you will receive a confirmation. The remaining balance will be due on your selected adventure date.

Weather:

Please keep in mind that Treetop Quest is an outdoor activity. Dress appropriately. During summer months the park is shaded by the trees and stays several degrees cooler than direct sunlight.

  • Rain Policy: Rain adds another level of adventure to Treetop Quest and kids especially love visiting the park in the rain! All courses will remain open through rain, and thus, reservations will not be refunded. Please dress appropriately and prepare for an adventure in our trees… rain or shine!
  • Storm Policy: During thunder and lightning the courses will close until it is safe to resume the activity. If you are unable to complete your climb due to storms you will receive a rain check depending on your completed climb time. Unless we notify you otherwise, reservations are still valid and our cancellation policy still applies. If we notify you for park closure due to storms we will gladly reschedule your reservation at no cost to you.

 

Cancellation and Rescheduling:

Treetop Quest wants every guest to have an amazing adventure and we work very hard to ensure everyone leaves happy. When reservations are made we staff the park accordingly and turn away other customers. For those reasons we have the following cancellation and rescheduling policies.

To cancel your reservation, you must contact us at least 10 days in advance; a refund of your deposit can be given minus a $20 processing fee or you can reschedule your visit one time. Within 10 days of the reservation a 50% refund on your deposit can be given minus a $20 processing fee. Reservations can be rescheduled at no cost, one time, with at least 24 hour advance notice. Within 24 hours of the reservation we cannot issue refunds. In the case of an official park closure we’ll work with you to reschedule.

What shoud I bring ?

  • A copy of your reservation if you made one.
  • A signed waiver. Participating minors must have a waiver signed by a parent or legal guardian. Complete these online or we have extra copies at the front desk. -Feel free to bring drinks or snacks. All food and drinks must stay at picnic areas.
  • Take as many photos as you’d like! There are trails underneath the courses for spectators to watch friends and family in the trees.
  • Closed toe shoes and comfortable clothing.
  • Hair ties for longer hair is required. Rubber bands are provided if you forget to bring your own.
  • Bug spray if you are prone to insect bites.
  • Sunscreen if you prefer, however, the activity is mostly shaded by trees.
  • Parks are pet friendly, with leashes, and attended at all times by an adult.
  • A non-participating adult if you have kids age 4-6 years old. This age requires an adult supervising from the ground for the duration of the activity. Please do not leave your small children unattended. Our staff is here to ensure safety on the courses and cannot do that effectively and look after small children outside of their course activity.Is it safe? Is the course regulated and inspected by local authorities?

Is it safe ? Is the course regulated and inspected by local authorities?

Treetop Quest built its course in compliance with Standards EN 15567-1 & EN 15567-2. The courses and the trees are inspected annually by a third party inspector and daily by our staff. We use a belay system that is impossible to detach from the lifeline, unless on ground level. Treetop Quest follows all standards provided by the Association for Challenge Course Technology (ACCT).

Is the activity guided?

    Our activity is self-guided. Everyone attends a briefing to learn about the equipment and then goes through a practice course before starting the activity.

    Staff members are stationed on the ground and are present to ensure participants’ safety. If needed, they will go up onto the courses to provide assistance with obstacles or help should a participant wish to stop halfway through the course.

    What is the required minimum age?

      The Chick Pea course is available to children age 4-6. Safety is ensured by a continuous belay system where the child is constantly attached to the lifeline throughout the course.

      However, adult supervision is mandatory (non-participating, free of charge). The age limits for each course are firm rules and cannot be negotiated. We know that each child is different and has different capabilities, however, we cannot make an exceptions. Thank you for understanding!

      Do I need to participate with my child?

        An adult can opt to remain on the ground if he/she does not want to participate. Children 4-6 years old MUST have one on-ground supervisor for the duration of the activity.

        Can I climb with my child?

          Definitely! You can share the fun by climbing with your child as young as 7 years old.

          Is there a free locker provided?

            You can leave your valuables in boxes provided upon request at the park. Please do not leave any valuables in your vehicle!

            Can group visits be organized outside of normal operating hours?

              Yes. Reservations must be made in advance to secure your date. Contact us at 404-277-6113 or gwinnett@treetopquest.com to reserve.

              How high is the course? How long does it take to finish?

                Height varies according to the level of difficulty. Level 1 reaches up to 15 feet while level 4 reaches 60 feet. Each course takes about 30 minutes to complete.

                Can I do the course if I’m pregnant?

                  For safety reasons, it is not recommended for pregnant women to participate in the activity.

                  Donation Requests

                  Tell us about your non-profit event!

                  Treetop Quest is involved in helping the community and local events. We do not offer cash donations, but are happy to offer park admission for approved requests. Due to the very high demand of donations, we cannot guarantee we will be able to provide donations or provide status updates. We cannot make any donations to individuals, families, or company events. We will reach out to selected organizations (declined requests will not receive a response), but please allow at least 4 weeks to review your donation request. Please note that we will not mail any donations; a representative from your organization will need to arrange pick-up. Please fill out this donation request form and feel free to upload more information about your event.