fbpx

Everything you need for an amazing experience!

COVID-19 Operations Update 

We are excited to be open for the 2020 season. We look forward to providing the opportunity for outdoor adventures for the families in our communities. At this time we have implemented some new policies and procedures to ensure the safety and health for you and our staff is our top priority. 

Anyone that is not complying with these policies and procedures will be asked to leave the park without a refund. We apologize for any inconvenience this may cause; safety must come first.


Reservations Only

  • We will be reducing our normal capacity to ensure that social distancing recommendations can be followed. 
  • Reservations are required until further notice. Online reservations must be made at least 10 hours in advance and the online waiver must be completed in advance of your visit.
  • To inquire about same-day availability you must call in advance. We will not be offering walk-in tickets or paper waivers until further notice.


Please do not come to the park if you have been in close contact with someone who has been diagnosed with COVID-19 in the past two weeks or if you are feeling sick. Should you feel sick or find out that you have been in close contact with someone who has been diagnosed with COVID-19 we will reschedule your tickets.


Updated Check-in Process

  • All guests are required to wear a facemask while on the ground at the park. If you do not have a mask, they will be available for purchase at check-in. 
  • Gloves are required for our activity. During this time, we encourage participants to bring their own gloves to use while up in the trees, gardening gloves are perfect for this activity. If you do not have gloves, they can be purchased at check in. Communal gloves are temporarily unavailable. 
  • We will no longer have locker space available for personal items. All personal items should be left in your car or secured in a zipper, button, or velcro pocket. We will be enforcing social distancing with lines at check-in and throughout your experience at the park.


Social Distancing

We are requiring social distancing while on the ground and in the trees at this time. All participants on the ground are required to stay 6 feet apart. While in the trees our courses provide a natural way to distance. We will only be allowing 1 participant per platform and 1 per obstacle until further notice. 

Sanitation Practices

During this time we encourage participants to bring in their own gloves to use while up in the trees, gardening gloves are perfect for this activity. If you do not have gloves they can be purchased at the front desk. Harnesses are being washed frequently. We will be providing hand sanitizer/ hand washing stations in the park as well.

Our staff is also taking extra measures at this time to ensure your safety and their own. Our staff will be wearing masks and face shields when harnessing guests and will have appropriate PPE required at all times.

Rules Strictly Enforced

Our new safety policies will be strictly enforced and anyone that is not complying will be asked to leave the park without a refund. Safety must come first, with enjoyment as a close second! We apologize for any inconvenience this may cause; we are looking out for your safety and for the safety of our staff.

Where should I go for more information on COVID-19? 

Please see the Centers for Disease Control and Prevention for up-to-date information on the virus. 


Participation Requirements

Know before you go!

Weight Limit: 250 lbs

  • Participants age 12+ are weighed at check-in. Weights are kept confidential with our front desk staff.

Closed toe shoes are required

  • Tennis shoes are best. No sandals or slip off shoes are permitted.

Participants (or parents) must sign a waiver

  • Participating minors must have a waiver signed by a parent or legal guardian.
  • Complete our online waiver for quicker check-in! 

 

WAIVER

Adult Supervision

  • Children age 4-6 require on-ground adult supervision for the duration of the activity.
  • Minors under 18 must be under constant supervision of an adult (participating or non-participating).

Scheduling Your Visit

Advanced reservations are recommended!

Park address: 2020 Clean Water Drive, Buford, GA 30519

Arrival:

Please plan to arrive 20-30 minutes before your scheduled start time to check in and take last minute restroom breaks. Why is it important? Briefings start every half hour. Arriving at your scheduled briefing time does not leave time to sign waivers, check in and take last minute restroom breaks. If you run late we’ll reschedule you to the next available start time.

 

Reservations:

  • Booking in advance guarantees you space. We highly recommend purchasing tickets online!
  • Advanced reservations must be booked online at least 10 hours in advance.
  • Online reservations save $3 per ticket!

Advanced Reservations Only, No Walk-ins at this time. 

Policies

The fine print

Treetop Quest wants every guest to have an amazing adventure and we work very hard to ensure everyone leaves happy. When reservations are made we staff the park accordingly and turn away other customers. For those reasons we have the following policies:

 

Deposits for group reservations (excluding online ticket sales):

A 50% deposit is required to guarantee your reservation. You can call to pay by credit card over the phone (404-277-6113),  write a check made payable to Treetop Quest Gwinnett, or pay in person at the front desk. Upon receipt of your deposit you will receive a confirmation. The remaining balance will be due on your selected adventure date. Please provide a reasonably accurate headcount prior to paying a deposit. Refunds of deposits are not issued due to discrepancies between estimated participation and actual headcount. For this reason, full payment prior to your reservation is highly discouraged.

 

Cancellation & Rescheduling Policy

 

Online Ticket Sales

All tickets purchased online are final sale. Reservations can be rescheduled (according to availability) at no cost, one time, with at least 24 hours advance notice.

 

Group Reservations with Paid Deposit

To cancel your reservation you must contact us at least 14 days (2 weeks) in advance; a refund of your deposit can be given minus a $20 processing fee, or you can reschedule your visit (one time, according to availability). Within 14 days of the reservation deposits are non-refundable. Reservations can be rescheduled (according to availability) at no cost, one time, with at least 24 hours advance notice. In the case of an official park closure we’ll work with you to reschedule. Please see our Late Arrivals & No-Show policy.

 

Late Arrivals & No-Show Policy

 

Late Arrivals:

If you anticipate a late arrival, please notify park staff immediately.  We will do our best to accommodate you at our next available briefing. Because we reserve a limited number of spots for each briefing, we cannot guarantee availability for late arrivals. If you arrive more than 15 minutes late for your scheduled ticket time without prior notification to the park staff, please note that you will be considered a no-show.

No-Show:

If you fail to appear for your reserved ticket time without notifying park staff 24 hours in advance, please note that your tickets will not be refunded or rescheduled.  

 

Weather Policy

 

Please keep in mind that Treetop Quest is an outdoor activity. Dress appropriately for the weather and consider applying bug spray and/or sunscreen prior to check-in. During summer months the park is mostly shaded by the trees and stays several degrees cooler than direct sunlight.

Rain Policy:

Rain adds another level of adventure to Treetop Quest and kids especially love visiting the park in the rain! All courses will remain open through rain, and thus, reservations will not be refunded. Please dress appropriately and prepare for an adventure in our trees… rain or shine!

Potentially dangerous conditions:

In cases of high wind speeds or nearby thunder or lightning, the courses will close until it is safe to resume the activity.

 

If you are unable to complete your climb due to park closure you may receive a rain check depending on your completed climb time. Unless we notify you otherwise, reservations are still valid and our cancellation/reschedule policy still applies. If we notify you of park closure we will gladly reschedule your reservation at no cost to you.

 

Management reserves the right to close the park for any conditions which could potentially impact the safety of our clients.

What should I bring ?

  • A copy of your reservation if you made one.
  • A signed waiver. Participating minors must have a waiver signed by a parent or legal guardian. Complete these online or we have extra copies at the front desk. -Feel free to bring drinks or snacks. All food and drinks must stay at picnic areas.
  • Take as many photos as you’d like! There are trails underneath the courses for spectators to watch friends and family in the trees.
  • Closed toe shoes and comfortable clothing.
  • Hair ties for longer hair is required. Rubber bands are provided if you forget to bring your own.
  • Bug spray if you are prone to insect bites.
  • Sunscreen if you prefer, however, the activity is mostly shaded by trees.
  • Parks are pet friendly, with leashes, and attended at all times by an adult.
  • A non-participating adult if you have kids age 4-6 years old. This age requires an adult supervising from the ground for the duration of the activity. Please do not leave your small children unattended. Our staff is here to ensure safety on the courses and cannot do that effectively and look after small children outside of their course activity.Is it safe? Is the course regulated and inspected by local authorities?

Is it safe ? Is the course regulated and inspected by local authorities?

Treetop Quest built its course in compliance with Standards EN 15567-1 & EN 15567-2. The courses and the trees are inspected annually by a third party inspector and daily by our staff. We use a belay system that is impossible to detach from the lifeline, unless on ground level. Treetop Quest follows all standards provided by the Association for Challenge Course Technology (ACCT).

Is the activity guided?

    Our activity is self-guided. Everyone attends a briefing to learn about the equipment and then goes through a practice course before starting the activity.

    Staff members are stationed on the ground and are present to ensure participants’ safety. If needed, they will go up onto the courses to provide assistance with obstacles or help should a participant wish to stop halfway through the course.

    What is the required minimum age?

      The Chick Pea course is available to children age 4-6. Safety is ensured by a continuous belay system where the child is constantly attached to the lifeline throughout the course.

      However, adult supervision is mandatory (non-participating, free of charge). The age limits for each course are firm rules and cannot be negotiated. We know that each child is different and has different capabilities, however, we cannot make an exceptions. Thank you for understanding!

      Do I need to participate with my child?

        An adult can opt to remain on the ground if he/she does not want to participate. Children 4-6 years old MUST have one on-ground supervisor for the duration of the activity.

        Can I climb with my child?

          Definitely! You can share the fun by climbing with your child as young as 7 years old.

          Is there a free locker provided?

            You can leave your valuables in boxes provided upon request at the park. Please do not leave any valuables in your vehicle!

            Can group visits be organized outside of normal operating hours?

              Yes. Reservations must be made in advance to secure your date. Contact us at 404-277-6113 or gwinnett@treetopquest.com to reserve.

              How high is the course? How long does it take to finish?

                Height varies according to the level of difficulty. Level 1 reaches up to 15 feet while level 4 reaches 60 feet. Each course takes about 30 minutes to complete.

                Can I do the course if I’m pregnant?

                  For safety reasons, pregnant women cannot participate. 

                  Donation Requests

                  Tell us about your non-profit event!

                  Treetop Quest is involved in helping the community and local events. We do not offer cash donations, but are happy to offer park admission for approved requests. Due to the very high demand of donations, we cannot guarantee we will be able to provide donations or provide status updates. We cannot make any donations to individuals, families, or company events. We will reach out to selected organizations (declined requests will not receive a response), but please allow at least 4 weeks to review your donation request. Please note that we will not mail any donations; a representative from your organization will need to arrange pick-up. Please fill out this donation request form and feel free to upload more information about your event.